Shipping policy

Shipping Policy

Effective Date: [Insert Date]

Thank you for supporting 120 Miracle Miles and our mission to raise money for Children’s Miracle Network Hospitals through the Ausable River Canoe Marathon fundraising campaign. Every purchase helps us paddle further for kids in need.

 

 

Order Processing

  • Orders are processed within 3–5 business days after payment is received.

  • You will receive an order confirmation email, followed by a shipping notification with tracking details once your order has been dispatched.

  • Orders are not processed, shipped, or delivered on weekends or holidays.

 

 

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Delivery times depend on your location and chosen shipping method, but typically range 5–10 business days within the United States.

  • We are not responsible for delays caused by carriers, weather, customs, or events beyond our control.

 

 

Domestic Shipping (U.S.)

  • We currently ship to all 50 states and U.S. territories.

  • Standard and expedited options may be available at checkout.

 

 

International Shipping

  • We offer international shipping where available.

  • International customers are responsible for any customs duties, import taxes, or additional fees once the package reaches the destination country.

 

 

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.

 

 

Damaged, Lost, or Incorrect Orders

Please inspect your order upon delivery. Contact us immediately if your item is:

  • Defective or damaged

  • Lost in transit

  • Incorrect (wrong size/item shipped)

Email us at 120miraclemiles@clousesacehardware.com with your order number, a description of the issue, and photos if applicable. We will work with you to resolve the issue quickly.

 

 

Returns & Refunds

Our Return & Refund Policy applies to all merchandise. Please note that:

  • Donations and sponsorships are 100% final and non-refundable.

  • Merchandise may be eligible for replacement if defective or incorrect.

Refer to our full Return & Refund Policy for details.

 

 

Contact Us

For questions about your order or our shipping practices, contact us at:
 📧 120miraclemiles@clousesacehardware.com
 📬 Mailing Address: 853 Ausable Rd., Oscoda, MI 48750

Contact Us

We’d love to hear from you! Whether you have a question about your order, a sponsorship opportunity, or just want to learn more about our fundraising campaign for Children’s Miracle Network Hospitals, we’re here to help.

📧 Email:
 120miraclemiles@clousesacehardware.com

📬 Mailing Address:
 853 Ausable Rd., Oscoda, MI 48750
 (This address may also be used for approved merchandise returns.)

🕒 Customer Support Hours:
 Monday – Friday
 9:00 AM – 5:00 PM (EST)